Customizable Training Programs

Our Management, Sales and Customer Service Training Programs are designed to jump start performance. Each program is customized and delivered to you in the digital format of your choice. We can insert the logo, mission statement, company history and basic product/ service information that you provide- at no additional charge. Below you will find the training program outlines.


Management Training Modules:

*Understanding Leadership and Power
*Promoting Positive Behaviors
*Building Your Team
*Aligning Goals: Organization/ Team/ Individual
*Maximizing Performance and Hitting Goals
*Importance of Communication
*Motivating Your Team
*The Discipline Process
*Balancing Structure and Creativity
*When to say We, You and I
*Celebrate Successes
*Developing Your Successor
*Raising The Bar
*Staying Competitive

Sales Training Modules:

*Understanding Your Product/ Service/ FAQs
*Being Organized: Building The Database
*Importance of Listening and Taking Notes
*Building Rapport and Leading the Client
*Determining Need
*Asking the Right Questions
*Customizing the Product or Service
*Selling The Benefits/ Sizzle
*Using Rebuttals
*Creating Urgency
*Creating a Partnership and Building Trust
*Getting a Commitment
*Closing Based on Need
*Explaining the Next Steps
*Maintaining Urgency
*Follow Up
*Referrals


Customer Service Training Modules:

*Understanding Your Product/ Service/ FAQs
*Greeting the Customer Properly
*Listening, Probing Questions and Taking Notes
*Building Rapport
*Determining Need
*Keeping the Conversation Focused
*Identifying a Solution
*What Not to Say & Cushion Words
*What is Empathy?
*Referring to the Need
*Explaining the Benefits & Up Selling
*Managing Expectations
*Importance of The Farewell
*Importance of Follow Up and Keeping Promises
*Maintaining the Relationship

Contact us for more information at 410.905.6355 or at contact@willholmesconsulting.com . We look forward to working with you.